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Cancellation and Modification
If you wish to cancel or modify your purchased order, please review our policy below. Due to our fast processing times, all requests must be made within a specific timeframe.
1. Timeframe for Cancellations and Modifications
We accept cancellation or modification requests within 6 hours from the time of successful purchase. After this period, all requests for cancellation or modification will not be accepted as your order may have already entered the fulfillment process.
2. How to Request a Cancellation or Modification
To cancel or modify your order, please contact our customer service team immediately via email or phone. Please provide your order details, including the order number and the specific changes you wish to make.
3. Refund Process for Canceled Orders
If your order is successfully canceled within the specified timeframe, we will initiate a full refund to your original method of payment. Please allow 3-5 business days for the refund to reflect in your account, depending on your payment provider’s processing time.
4. Modification Options
You may request modifications such as changes to the shipping address, item quantity, or customization details, subject to availability and feasibility.
5. Contact Us
If you have any questions or need further assistance regarding order cancellations or modifications, please don’t hesitate to contact our customer service team:
- Email: contact@breeklee.com
- Address: 629 E Melrose Dr, Casa Grande, AZ 85122, United States
- Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT-07:00) Mountain Standard Time (Phoenix)