Gender : Women

Applicable Season : Four Seasons

Material : Straw

At Breeklee, we are dedicated to delivering a seamless online shopping experience with reliable, fast, and secure shipping services. To ensure convenience for our customers, we offer free shipping to Vietnam and the United States. Below, you will find the full details of our shipping policy.

Shipping Method

• Standard Shipping is applied to all orders.
• Order Cutoff Time: Orders placed before 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) on business days will begin processing the same day. Orders placed after this time will be processed the next business day.

Order Processing Time

• All orders are processed within 6-8 business days after the order is received.
• Please note that processing times may vary during peak seasons or sales events.

Estimated Shipping Times

• Vietnam: Shipping time is estimated at 7-14 business days.
• United States: Shipping time is estimated at 7-14 business days.

Shipping times are approximate and may vary depending on factors such as delivery location, weather conditions, or delays from postal services.

Tracking Information

• Once your order has been shipped, we will provide a tracking number via email. You can use this tracking number to monitor the status and location of your shipment in real time.

Free Shipping

We are pleased to offer free shipping for all orders shipped to Vietnam and the United States, regardless of order value.

Additional Notes

• Our shipping policy currently covers deliveries only within Vietnam and the United States.
• For special delivery instructions or inquiries, please contact our support team before placing your order.

Contact Us

For questions, concerns, or assistance related to shipping, our team is ready to help. Reach out to us at:

• Email: contact@breeklee.com
• Support Hours: 24/7

Thank you for choosing Breeklee. Your trust and support inspire us to continue providing high-quality products and exceptional service.

We are committed to ensuring maximum customer satisfaction. If you are not satisfied with your purchase, you can request a return within 30 days from the delivery date under the following conditions:

Return Conditions

• The product must be new, unused, and in its original condition, including all tags and packaging.
• Proof of purchase must be provided (order number, receipt, or invoice).

Return Process

1. Initiate a Return:
   Send a return request via email to contact@breeklee.com, including your order number and the reason for the return.

2. Return Authorization:
   Our customer service team will provide you with a return authorization number and detailed instructions.

3. Package the Product:
   Ensure the product is securely packed in its original packaging, along with all tags and accessories.

4. Ship the Return:
   Send the product to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.

Refund Policy

• Once we receive and inspect the returned product, we will notify you of the refund status.
• If approved, the refund will be processed within 7-10 business days and issued to your original payment method.

Non-Refundable Items

• Customized or personalized products.
• Gift cards.
• Products marked as final sale.

Exchange Policy

If you received a defective or damaged product, please contact us immediately at contact@breeklee.com. We will arrange a replacement or exchange at no extra cost.

Return Shipping Costs

• Domestic Returns (Vietnam and the United States):
  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• International Returns:
  • Currently, we do not accept returns from countries outside Vietnam and the United States.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to us:

• Email: contact@breeklee.com
• Operating Hours: 24/7

We are always ready to assist and ensure the best support for our customers.