We are committed to ensuring maximum customer satisfaction. If you are not satisfied with your purchase, you can request a return within 30 days from the delivery date under the following conditions:

Return Conditions

• The product must be new, unused, and in its original condition, including all tags and packaging.
• Proof of purchase must be provided (order number, receipt, or invoice).

Return Process

1. Initiate a Return:
   Send a return request via email to contact@breeklee.com, including your order number and the reason for the return.

2. Return Authorization:
   Our customer service team will provide you with a return authorization number and detailed instructions.

3. Package the Product:
   Ensure the product is securely packed in its original packaging, along with all tags and accessories.

4. Ship the Return:
   Send the product to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.

Refund Policy

• Once we receive and inspect the returned product, we will notify you of the refund status.
• If approved, the refund will be processed within 7-10 business days and issued to your original payment method.

Non-Refundable Items

• Customized or personalized products.
• Gift cards.
• Products marked as final sale.

Exchange Policy

If you received a defective or damaged product, please contact us immediately at contact@breeklee.com. We will arrange a replacement or exchange at no extra cost.

Return Shipping Costs

• Domestic Returns (Vietnam and the United States):
  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• International Returns:
  • Currently, we do not accept returns from countries outside Vietnam and the United States.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to us:

• Email: contact@breeklee.com
• Operating Hours: 24/7

We are always ready to assist and ensure the best support for our customers.