At Breeklee, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a simple and straightforward return and refund process. Please carefully review the following terms to ensure your rights.

Return Window

We accept return requests within 10 days from the date you receive the product. After this period, we regret to inform you that we will not be able to process any return or refund requests.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

1. Product Condition:

   • The product must be in its original condition, unused, unwashed, and with all original tags intact.
   • The product must be returned in its original packaging (if applicable).

2. Reason for Return:

   • The product has a manufacturing defect or was damaged during shipping.
   • The product delivered was incorrect, such as the wrong size, color, or item.

3. Required Documentation:

   • Proof of purchase, such as an order receipt or confirmation email.

Return Process

1. Contact Us:

   • Email us at contact@breeklee.com within 10 days of receiving the product.
   • In your email, please provide:
     • Your order number.
     • Clear pictures of the product (if it is defective or damaged).
     • The reason for the return request.

2. Request Approval:

   • Once we receive your request, our customer support team will review it and respond within 2-3 business days.

3. Return the Product:

   • If your return request is approved, you will receive detailed instructions on how to return the product to us.
   • The customer is responsible for the return shipping costs unless the issue is caused by us (defective or incorrect item).

Refund Policy

• Refund Processing Time:

  • Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
  • The refund will be issued to the original payment method used during checkout.

• Refund Amount:

  • We will refund 100% of the product's value, excluding the original shipping fee (unless the issue is caused by us).

Important Notes

1. Non-Returnable Items:

   • Products marked as Final Sale or promotional items are not eligible for returns or refunds.

2. Damage Due to Improper Use:

   • We do not accept returns for products damaged or worn due to improper use or care.

Customer Support

If you have any questions regarding our return and refund policy, please contact us via email at contact@breeklee.com.
Our team is available 24/7 to ensure your shopping experience with Breeklee is seamless and satisfying.

Thank you for choosing and trusting Breeklee!